Shipping policy

SHIPPING & DELIVERY

At Clarita & Co., every order is prepared with care. Please allow time for your pieces to be inspected, carefully packaged, and dispatched.

Processing Time

All orders undergo a quality check before dispatch. Please allow 3-5 business days for your order to be processed and handed to our courier partner. During promotional periods or high-demand seasons, processing may take an additional 2–3 business days. You will receive a confirmation email with tracking details once your order has been dispatched.

Estimated Delivery

Once dispatched, estimated delivery times are as follows:

Standard Delivery (South Africa): 8–12 business days from dispatch
Remote / Rural Areas: 11–15 business days from dispatch

Please note that all delivery timeframes are estimates and not guarantees. Business days exclude weekends and public holidays. Total time from order placement to delivery is processing time plus delivery time.

Shipping Rates

Standard Delivery: Calculated at checkout based on your delivery address and order value Complimentary Shipping: On all orders over R800 within South Africa International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient and are not included in our shipping costs.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel. Please allow 24–48 hours after dispatch for tracking information to become active in the courier's system.

Delivery Responsibility

Clarita & Co. is not responsible for delays caused by incorrect or incomplete shipping information provided at checkout. Please ensure your delivery address, contact number, and any special instructions are accurate before completing your order. Orders shipped to an incorrect address due to customer error may be subject to additional shipping charges for re-dispatch.

Given the value of our pieces, a signature may be required on delivery. Once a parcel has been marked as delivered by the courier and confirmed by tracking, Clarita & Co. is not liable for lost, stolen, or missing parcels. We recommend selecting a secure delivery address or arranging for someone to receive your order on your behalf.

Delivery Attempts & Uncollected Parcels

If a delivery attempt is unsuccessful, the courier will follow their standard re-delivery or holding procedures. Parcels uncollected from a courier depot or pickup point within the timeframe set by the courier may be returned to us. In such cases, the customer is responsible for any additional shipping costs to re-send the order.

Delays Beyond Our Control

While we do everything in our power to ensure timely delivery, Clarita & Co. cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to courier delays, vehicle breakdowns, weather events, natural disasters, public holidays, civil disruption, load shedding affecting logistics infrastructure, industrial action, customs processing, or any other event of force majeure. In the event of a significant delay, we will do our best to keep you informed and work toward a resolution.

Order Amendments & Cancellations

Once an order has been placed, we begin processing promptly. If you need to amend or cancel your order, please contact us at support@claritajewellery.co.za as soon as possible. We will do our best to accommodate your request, however we cannot guarantee changes once an order has entered the fulfilment process.

Lost or Damaged Parcels

If your parcel has not arrived within 20 business days of dispatch, or if it arrives damaged, please contact us within 7 days at support@claritajewellery.co.za with your order number. We will investigate with our courier partner and work to resolve the matter. Any claims for damaged goods must be accompanied by photographs of the packaging and the item.

Important Notes

All delivery estimates on our website, in emails, and across any Clarita & Co. communications are provided as estimates only and do not constitute a binding promise or guarantee of delivery by a specific date. By placing an order, you acknowledge and accept that delivery timeframes may vary and that Clarita & Co. shall not be liable for any loss, inconvenience, or expense arising from delivery delays.

Clarita & Co. reserves the right to change courier partners, shipping methods, delivery estimates, and shipping rates at any time without prior notice.