Refund policy
Clarita & Co. — Return Policy
At Clarita & Co., we want you to love what you’ve bought. If something isn’t right, we’re here to make it easy.
Returns
• You have 30 days from the date of delivery to request a return.
• Items must be unused, unworn, and in original packaging with all tags attached.
• Proof of purchase (order number or receipt) is required for all returns.
How to Start a Return
1. Email support@claritajewellery.co.za with your order number and reason for return.
2. We’ll send you a return authorization and instructions within 1–2 business days.
3. Pack the item securely and ship it back using the provided label or address.
Refunds
• Once we receive and inspect your return, we’ll notify you of approval.
• Approved refunds are issued to your original payment method within 5–10 business days.
• Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
Exchanges
• Need a different size or colour? Note this in your return request and we’ll ship the replacement once the original item is received, subject to availability.
Non-Returnable Items
• Final sale / clearance items
• Gift cards
• Items marked as non-returnable at checkout
• Personalised or custom-made items
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We’ll cover the cost of return shipping and send a replacement or full refund.
Late or Missing Refunds
If you haven’t received a refund within the stated window, please check with your bank or card provider first, as processing times vary. If it’s still missing after that, contact support@claritajewellery.co.za.
Contact Us
Questions about a return or exchange? Reach out to support@claritajewellery.co.za and we’ll be happy to help.
Clarita & Co. reserves the right to update this policy at any time. Changes will be posted on this page.